"Interruption vs. Self-Service Marketing"

I'm following up my post on how financial advisors are using LinkedIn. Raising your visibility by using LinkedIn is an example of "self-service marketing," which I read about recently in "Interruption vs. Self-Service Marketing" on marketer Bob Bly's blog.

He quotes an article from DM News: " 'Self-service marketing is all about putting content where people will find it,' writes Rapsas. 'It makes sense to go where the customers are.' " Bly contrasts this with traditional marketing which interrupts people when they're not looking for it.

Bly makes an interesting point down in his comments:

"My rule of thumb: self-service marketing works with products which consumers actively search for information (including pricing) on — for instance, installing solar panels on the roof of your home. Interruption marketing works with products people want when they hear about but weren’t thinking about beforehand — e.g., designer handbags, a home-study course on becoming a locksmith."

It seems to me that people actively search for financial or investment advice, so maybe self-service marketing has a future in this field. What do you think?


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Susan B. Weiner, CFA
Investment Writing
Writing that's an investment in your success

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